Privacy Policy
Last updated: November 20, 2024
At LetAide, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use our AI property management platform.
Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and business details when you sign up for our waitlist or create an account.
- Property Data: Information about your properties, tenants, maintenance records, and compliance documentation.
- Usage Information: How you interact with our platform, including features used and time spent.
- Communication Data: Messages, support inquiries, and feedback you provide to us.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI property management services
- Process and complete transactions, and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities in connection with our services
Data Security
We implement industry-standard security measures to protect your personal information:
- End-to-end encryption for sensitive data transmission
- Secure data storage with regular backups
- Access controls and authentication protocols
- Regular security audits and compliance monitoring
- GDPR-compliant data processing and storage
Third-Party Services
We may share your information with third-party service providers who help us operate our platform, including:
- Cloud hosting and storage providers
- Payment processing services
- Analytics and performance monitoring tools
- Customer support and communication platforms
Your Rights
Under GDPR and UK data protection laws, you have the right to:
- Access your personal data we hold
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict data processing
- Data portability to another service
- Withdraw consent at any time
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: privacy@letaide.com
Address: LetAide Ltd, London, United Kingdom